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Thank you for shopping with SM Jewelry and Crystals. We take pride in providing our customers with high-quality products and exceptional customer service. We understand that at times, you may need to return or seek a refund for your purchase. This Return and Refund Policy outlines the terms and conditions governing returns and refunds. By making a purchase, you agree to this policy.
Returns and Exchanges 1.1 Eligibility: We accept returns and exchanges within 10 days from the date of delivery. To be eligible for a return or exchange, the item must be in the same condition as received. We do not accept returns, refunds, or exchanges on sale or clearance items.
1.2 Return Process: To initiate a return or exchange, please contact our customer service team on our "contact us" page. Provide your order information (order number, ect) and the reason for the return or exchange. Our team with guide you through the process if you are eligible.
1.3 Return Shipping: The customer is responsible for the return shipping costs unless otherwise stated. We recommend using a trackable shipping method to ensure the item's safe return to us.
1.4 Refunds and Exchange Process: Once we receive and inspect the returned item(s), we will notify you of the status of your refund or exchange. If eligible, refunds will be processed in the original form of payment within 5 business days. Exchanges will be fulfilled based on product availability.
Refunds 2.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 10 days of receiving your order. We may request photos or additional information to assess the issue. We will replace the item or provide a refund, including return shipping costs, once we confirm the damage or defect.
2.2 Refunds for Non-Damaged Items: At this time, we are not accepting returns or refunds for non-damaged items.
2.3 Refund Exclusions: We do not offer refunds for specific items, such as sale or clearance items you have purchased.
3.1 Order Cancellations: If you need to cancel an order, please contact our customer service team as soon as possible. If the order has not been shipped or processed, we will cancel it and issue a refund. If the order has been shipped or processed, it will be treated as a return, subject to our return policy.
Adjustments and Modifications
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective upon posting the updated policy on our website. It is your responsibility to review this policy periodically for any updates or modifications.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to our customer service team on our "contact us" page. We will be happy to assist you!
SM Jewelry and Crystals